Awards
ICT Hub Award for 'Most Innovative Use of ICT'
Everyone agrees that people are an organisation's greatest asset, and we all know that for an organisation to succeed everyone has to perform well. To achieve this, people need the right knowledge, skills and motivation to work efficiently.
At Vital Regeneration we are committed to improving the performance and experience of our staff, with a yearly appraisal programme in operation to ensure:
- A Business strategy is in place for improving the performance of the organisation which is clearly defined and understood
- A Learning and Development strategy is in place to help achieve our objectives
- A People Management strategy is in place to promote quality of opportunity in the development of our staff
- A Leadership and Management strategy is in place to enable managers to lead, manage and develop people effectively
- Management effectiveness so that managers are effective in leading, managing and developing people
- Recognition and rewards are in place to make sure staff contributions to the organisation are recognised and valued
- Staff are involved and empowered to take ownership and responsibility and to be involved in decision making
- Staff learn and develop effectively
- Performance measurement is in place to improve the performance of the charity
- Improvement is continuous in the way people are managed and developed
In May 2005 Vital Regeneration achieved the matrix Standard for its flagship Information Advice and Guidance Service ‘Vital Advice’. The matrix Standard is the national quality standard for any organisation that delivers information, advice and/or guidance on learning and work.
Achieving the standard means that Vital Advice:
- Clients are made aware of the service and how to engage with it
- Clients understand the service and what it can offer them
- Clients are provided with access to information and get support in using it
- Clients are supported in exploring options and making choices
- Service delivery is planned and maintained
- Staff are competent and receive the support they need to deliver the service
- Offers clients and staff opportunities to feedback on the service
- Listens to feedback and ensures quality improvement is continuous and ensured through monitoring, evaluation and action
